Drive Your Operations with Automated
Time Tracking Software for Call Centers

Boost Call Center Productivity by

90% with TeamTrace

Get tailored solutions for your call center challenges, effectively manage agents, and focus on enhancing profitability.

Identifying Team's Productivity Gaps

Without call center monitoring software, identifying performance gaps is challenging. Use TeamTrace to track productivity patterns and optimize operational efficiency.

Addressing Customer Issues on Time

Call centers without automation experience delays. TeamTrace centralizes task management to track complaints and automate processes for improved efficiency.

Handling Smooth Shift Coordination

TeamTrace's real-time dashboards simplify shift coordination by tracking hours, agent availability, and task handovers efficiently.

Tackling The Agent's Engagement Attrition

Boost agent engagement and reduce attrition with real-time monitoring, recording, and website blocking for in-office and remote teams.

Boost Accountability & Employee Engagement
with TeamTrace

Get a crystal-clear picture of the overall workflow, agents' activities, task automation, and much more with our activity tracking & monitoring features.

Real-Time Monitoring & Tracking

Leverage live dashboards and analytics to track agent performance and easily manage task assignments with an updated employee database.

Manage Apps & Website Usage

Gain control over agent activity by blocking distracting apps and websites during billable hours to prevent technology sprawl.

Track Project Process & Updates

Use Kanban and Scrum boards to track agents' progress, manage backlogs, and assign tasks for improved accountability and engagement.

Know Exactly What Agents are Up to

Automatically track and measure agent performance in real time with our call center monitoring software—no need for manual updates!

Make the Most of Insights for Effective

Workforce Analysis in Call Centers

Data-driven Staffing Decisions

By evaluating call volume trends and employee efficiency, call centers optimized scheduling, resulting in a 20% decrease in overtime costs.

Enhanced Productivity Tracking

Call centers using TeamTrace saw a 25% increase in agent productivity, thanks to detailed reports on call handling times and task completion rates.

Exceptional Results & Time Management for Every Call

Center Work Model

Using TeamTrace boosts productivity miraculously while offering accuracy in reporting.

Remote

Ensure remote agent's accountability and productivity by monitoring and tracking their progress and establish clear communication with centralized and real-time tools.

Hybrid

Coordinate between remote and office agents by setting up a seamless workflow and enjoy easy integration of different apps- all in one place.

Office

Enhance the traditional call center environment with reports on agent performance, call resolution time, and vital insights to enhance service delivery.