Supercharge Your Customer Support Team's

Productivity by 87%

Handling Multiple Inquiries

Effective time management is vital for customer support teams. With TeamTrace, agents can easily track tasks and prioritize workflows, whether for tickets, calls, or emails.

Identifying The Time Taking Tasks

Our intuitive platform tracks time on customer inquiries, offering insights to optimize workflows and enhance your support team's service.

Balancing Customer Service Representative Workload

Streamline monitoring to help representatives manage inquiries, balance workloads, track availability, and identify underperformers for a healthy work-life balance.

Measuring Response & Resolution Times

TeamTrace tracks response and resolution times, offering insights to set benchmarks, identify improvements, and enhance customer support performance.

Distributing The Resource Allocation

Analyzing time spent on customer inquiries helps optimize resource allocation and identify training needs for efficient query handling.

Improve Balance in Staff Scheduling

TeamTrace's time-tracking software analyzes call trends and volumes, aiding in effective staff scheduling based on valuable insights and data.

Insider Threat Prevention

By using TeamTrace, you can detect unusual behavior and identify potential insider threats before they escalate, ensuring a secure work environment.

Efficient Workplace Investigations

Advanced monitoring tools streamline investigations, ensuring a thorough and transparent approach to efficiently resolving issues.

Remote

Align the work distribution among agents and boost productivity with centralized tools for monitoring while gaining access to what they are up to, tasks they are working on, and more.

Hybrid

Create a shared workspace to efficiently balance workloads between in-office and remote teams, ensuring all members provide exceptional customer care, regardless of location.

Office

Enhance collaboration and efficiency among customer support reps through knowledge sharing while closely monitoring performance to ensure high customer satisfaction.